The debt collection services that we offer to our clients at Credit Watch Services include:

• Second placement contingency collections services.
• Trace & Collect services.
• Prime placement debt recovery services.
• Complimentary services in customer relationship management such as data gathering, managing customer reconnections, upselling and the collection of client assets.
• Pre charge-off, or Post charge-off recoveries. This can be managed as a collections outsource, or as a traditional DCA service.

Using Credit Watch debt recovery services has proven to be beneficial for numerous high profile clients in both the private and the public sector. Our client list is made up entirely of well-known brands and Central Government departments.

Credit Watch debt collection services employs sophisticated segmentation and modelling techniques which enables us to target our contact strategies based on the customer’s propensity to pay. This segmentation includes the use of behavioral data, credit data, socio-demographic information, client information and involves the use of numerous data sets.

Our Business Analysis Team constantly benchmarks results across debt segments to ensure we are meeting KPI targets. We will use a champion/challenge concept, to ensure that any new strategies add value and deliver improvements in net return.

The collections efforts of our recoveries service teams are supported by several specialist departments at Credit Watch. This includes our tracing service team, debt litigation team, third party debt management plan team as well as our external agencies department who manage the relationship with our field recoveries agents.